Accurate and effective documentation is a vital skill across health, community, and support services. This course provides participants with the knowledge and practical skills required to create clear, professional, and legally compliant case notes and records. Participants will learn how to document objectively, maintain confidentiality, and use correct language and structure when recording client information.
The course covers best practices in written communication, understanding organizational and legal requirements, and recognising the importance of accurate record-keeping in supporting continuity of care and protecting both clients and practitioners. Through interactive activities and real-world scenarios, participants will develop confidence in producing case notes that are concise, factual, and aligned with industry standards.
Units Delivered
The following units will be included in your certificate: